I applied online. I interviewed at TTEC (Belfast, Northern Ireland) in Jun 2015
Interview
the hiring process was really quite straightforward. the application was online and included some numerical an verbal reasoning tests followed by a quick game to introduce you to the company. The interviewer was very friendly and helped to keep the interview stress free and and relaxed. i was then contacted within a few days to let me know that i had been successful.
Interview questions [1]
Question 1
Tell me about a difficult call yo had to deal with and what did you do?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest