Customer Success Manager applicants have rated the interview process at Talkdesk with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 40.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 38 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Talkdesk overall takes an average of 20 days.
Common stages of the interview process at Talkdesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 31%
Presentation: 25%
One on one interview: 19%
Group panel interview: 13%
Background check: 6%
Drug test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Talkdesk (Lisbon, Lisbon District) in Feb 2017
Interview
15 days after applying on Talkdesk's received a template email from TA team, asking to reply to a couple of questions online in 72 hours.
A month afterwards still no reply for them, I have no idea what's going on.
No wonder the position is open for months!
Through word of mouth from an ex-employee I heard that the CEO is a micromanager which adding to the reviews here about fake glass door reviews and reps actively looking outside of Talkdesk might be a blessing in disguise.
Interview questions [1]
Question 1
"Please compose an email to a customer who has been with Talkdesk for some years and has never had a CSM. Outline your role and what the customer can expect from you"
Interviewer never switched on the camera and was going through every question so fast, it seems like the interview was never meant to happen nor they picked me up for a chat by mistake. Some days after the interview, I've asked for some feedback and was never replied back.
Interview questions [1]
Question 1
Mainly questions about revenue in the last company I've worked for.
I applied online. The process took 4 weeks. I interviewed at Talkdesk
Interview
1:1s - Screen with Recruiter then Hiring Manager, 2 Manager peers and 1 CSM.
Delivered a 45 min. presentation with a manager peer and 2 CSMs. Presentation was recorded.
Last step was a 1:1 with Sr. Director, Customer Success
Whole process took about 3 - 4 weeks.
I applied online. The process took 1 week. I interviewed at Talkdesk (Lisbon, Lisbon District) in Mar 2022
Interview
Informal but probing for experience to match role. Was video call and made to feel comfortable throughout process by setting the scenario and everyday tasks expected. Was well paced and allowed you to give examples and ask questions.
Interview questions [1]
Question 1
Experience in the field and understanding of the product