Customer Success Manager applicants have rated the interview process at Talkdesk with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 40.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 38 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Talkdesk overall takes an average of 20 days.
Common stages of the interview process at Talkdesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 31%
Presentation: 25%
One on one interview: 19%
Group panel interview: 13%
Drug test: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Talkdesk (New York, NY) in Dec 2020
Interview
Had first interview with recruiter, second interview with hiring manager.
The third interview was with their very odd person over CS; she seemed out of it during the whole interview.
At the end of the interview I asked if “there were any red flags or gaps that I could fill in to ensure I move forward in the interview process” and she said don’t focus on me, focus on the team... what a strange answer to an easy question.
Sounds like the company is a disarray at this point.
After three interviews all I get is a standard ’thanks for applying’ email.
Would not recommend this company.
Interviewer never switched on the camera and was going through every question so fast, it seems like the interview was never meant to happen nor they picked me up for a chat by mistake. Some days after the interview, I've asked for some feedback and was never replied back.
Interview questions [1]
Question 1
Mainly questions about revenue in the last company I've worked for.
I applied online. The process took 4 weeks. I interviewed at Talkdesk
Interview
1:1s - Screen with Recruiter then Hiring Manager, 2 Manager peers and 1 CSM.
Delivered a 45 min. presentation with a manager peer and 2 CSMs. Presentation was recorded.
Last step was a 1:1 with Sr. Director, Customer Success
Whole process took about 3 - 4 weeks.
I applied online. The process took 1 week. I interviewed at Talkdesk (Lisbon, Lisbon District) in Mar 2022
Interview
Informal but probing for experience to match role. Was video call and made to feel comfortable throughout process by setting the scenario and everyday tasks expected. Was well paced and allowed you to give examples and ask questions.
Interview questions [1]
Question 1
Experience in the field and understanding of the product