They had a set of guided questions that are standard for an interview for this type of position. Questions about your past experience and what lead to this position. Also, they asked about challenges that you faced given that your job is a customer service oriented position.

I filled out a long online application, did a phone interview, came in for a face to face interview and toured around the facility. At the end of the interview I was told that I would be added to a list of people to contact if positions came open because they did not have any current positions but liked to have people on call for when they did.