I applied online. The process took 3 weeks. I interviewed at TikTok
Interview
Began with a phone interview that last about 15min. I heard back from the recruiter within a week to setup the in-person interview.
The in-person interview as at the new Culver City location, and last about 1 hour and a half. I was initially going to meet with two individuals, half an hour each, but they asked me to interview with a third individual last minute. Every individual I interviewed with, including the Head of the Operations team was very easy to talk to.
Interview questions [1]
Question 1
How would you handle a situation in which you do not have a preset response for a customer inquiry, and no one else on your team knows how to respond?
Customer User Experience applicants have rated the interview process at TikTok with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 37.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer User Experience roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TikTok overall takes an average of 30 days.
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