Standard process with standard questions. The ability to answer is helped by having community experience related to customer or public service and interacting with people. This will help you draw on experience for the questions whether or not you have professional experience.

first they call through phone and then they send text messages of the timing and the location. After that i have to go to the location at allocated time and meet the person. then, she gave me paper to fill forms and then they ask question and that's it.