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      Timken

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      Senior Customer Service Representative Interview

      Apr 25, 2016
      Anonymous employee
      Canton, OH
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Timken (Canton, OH) in Jan 2015

      Interview

      Interview consisted of questions about having experiences and then giving examples of the outcomes. Some of the questions are listed below : Example: Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation Not all the questions had applied to my work experiences so I gave examples of what I would do and saw should the questions have been times I had experienced.

      Interview questions [5]

      Question 1

      Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation
      1 Answer

      Question 2

      Name a time when you worked extra hard to help a customer. Give an example of a time when you surpassed a customers expectations. Tell a time when you failed to meet a customers expectations and what did you do about it. Tell a time when you had difficulty working with a coworker and how did you handle the situation
      1 Answer

      Question 3

      They asked where I lived in relation to the company and about my domestic life.
      1 Answer

      Question 4

      Give an example of a time when you surpassed a customers expectations.
      1 Answer

      Question 5

      Tell a time when you failed to meet a customers expectations and what did you do about it.
      1 Answer

      Timken interviews FAQs

      • Candidates applying for Senior Customer Service Representative roles take an average of 20 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Timken overall takes an average of 28 days.
      • Common stages of the interview process at Timken as a Senior Customer Service Representative according to 1 Glassdoor interviews include:

        Personality test:  33%

        Group panel interview:  33%

        Background check:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(29) ;
        2. Machine Operator(22) ;
        3. Sales Engineer(22) ;
        4. Engineer(20) ;
        5. Manager(16) ;
        6. Senior Analyst(14) ;
        7. Customer Service Representative(11) ;
        8. Intern(11) ;
        9. Engineering Co-Op(9) ;
        10. Territory Manager(9) ;
        11. Senior Sales Engineer(8) ;
        12. Senior Systems Analyst(7) ;
        13. CNC Machinist(6) ;
        14. Mechanical Engineer(6) ;
        15. Product Engineer(6) .


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      Jobs at Timken

      4 jobs in United States
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