I applied in-person. The process took 2 months. I interviewed at Toyota North America in Sep 2018
Interview
There was an "open house" and they were interviewing a mass amount of people on the spot. I was interviewed by 2 people. I believe they were supervisors in customer service. They only asked behavioral based questions. "Tell me a time when..."
I received a call the next day that I go the job. However, training didn't start for another 2 months.
Interview questions [1]
Question 1
Tell me about a time when you dealt with an irate customer
I applied through an employee referral. The process took 1 week. I interviewed at Toyota North America (Phoenix, AZ) in Jun 2017
Interview
Phone interview and then was interviewed with two of the collections supervisors in person and was offered the job on the spot. I took a drug test and the first one was neither a negative or a positive because of some meds I was on so they allowed me to wait 3 days and take it again and passed with flying colors. Process in total took a week and a half. I did phone interview on a Monday in another state because I was on vacation I flew back in Tuesday and got offered the position on the spot at the in person interview.
Collections Representative applicants have rated the interview process at Toyota North America with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Collections Representative roles take an average of 34 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Toyota North America overall takes an average of 28 days.
Common stages of the interview process at Toyota North America as a Collections Representative according to 2 Glassdoor interviews include:
Group panel interview: 20%
IQ intelligence test: 20%
Phone interview: 20%
Drug test: 20%
Skills test: 20%
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