I applied in-person. The process took 1+ week. I interviewed at Toyota North America (Plano, TX) in May 2017
Interview
Applied online, then received an email to a link to take an assessment (customer service scenarios, multitasking, typing speed, etc.). A few days later, I received a phone call saying I had passed the test and they wanted to set up a phone interview.
I had my phone interview, which was very basic and laid back- description of the job, benefits, etc., as well as the usual questions that would be expected for a position like this one. At the end of the phone interview, I was told I would most likely hear back Thursday (2 days from then) on whether or not I would be given an in person interview the following Tuesday.
I got an email Wednesday evening saying, verbatim,
"Shortly you will receive an email invite from Toyota's Talent system confirming your interview next week for the Toyota Customer Relations Representative position."
I waited for that email invite, but instead received an email Thursday saying they had moved on with other candidates.
I contacted the lady explaining the two conflicting emails that I had gotten and asking if she would be able to clear the situation up for me. Her response as to why I received both emails really didn't make sense, and ultimately she said that I was not selected to move forward.
Overall, the process was very well organized with a lot of communication, which both are rare to come by these days. I would have rated this interview process very positively despite not getting the job, had I only received the second email. I only see two possible options as to what happened- either the first email was sent to me by accident, or the first email was worded very incorrectly (saying you WILL receive an invite CONFIRMING your interview next week...never saying "if"). Either way, very disappointing, especially for a great company like Toyota.
Interview questions [3]
Question 1
Tell me about a time you gave good customer service.
Thank you for taking the time to interview and for leaving this detailed review. We apologize for any confusion in the interview process and have forwarded this on to the appropriate team to follow up and review to prevent future confusion.
I applied online. I interviewed at Toyota North America (Plano, TX) in Dec 2016
Interview
casual but intimidating, very direct. They wanted direct answers, They kept asking me to refer to 1st person singular and past experiences, not "what ifs". I applied online and received a call from the recruiter the next day and set up an in person interview the day after that. it was very fast. By the next morning I had a rejection email.
Interview questions [1]
Question 1
Describe a problem customer and how you handled the situation
I applied through college or university. I interviewed at Toyota North America (Torrance, CA) in Mar 2014
Interview
At the time, I was a senior in college and I met a recruiter on campus for an intern position. The interview was quite easy in my opinion - it consisted of a phone interview (getting to know you), a few days later I was called back to come in for a written examination, once you have passed the exam, the recruiter will call you back for an in-person interview with the hiring manager as well as the HR manager - they are looking for STAR format so my recommendation is to tell your story of your past experiences according to their questions and you will be fine.
Interview questions [1]
Question 1
Give us an example of a time when you came up with an idea and how you implemented it. What were the results?