I applied online. The process took 2 weeks. I interviewed at Toys "R" Us
Interview
Very easy to do, friendly and relaxed. Group interview at first followed by a separate one. Working in teams that get smaller. Had to do part where I 'sold them' a toy.
It was great and super easy. The questions were fairly standard interview questions and also my interest in toys. I shared my strengths and passion for various types of toys.
I applied online. I interviewed at Toys "R" Us (Sydney)
Interview
3 rounds of interviews - HR, Hiring Manager and Head of Department. Each round were professional asking about different scenario based, customer feedback and rejection handling. Final round was tough with the HoD where he gave a realistic situation he had to face and how I would've resolved it in on the spot.
Interview questions [1]
Question 1
gave a realistic situation he had to face and how I would've resolved it in on the spot.
Had to sell a toy as part of a group interview then did a one on one. It was very easy and just have to be creative to come up with ideas on how to sell items on the sales floor.
Customer Service Representative applicants have rated the interview process at Toys "R" Us with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Toys "R" Us overall takes an average of 10 days.
Common stages of the interview process at Toys "R" Us as a Customer Service Representative according to 10 Glassdoor interviews include:
Background check: 25%
One on one interview: 25%
Presentation: 17%
Group panel interview: 8%
Other: 8%
Phone interview: 8%
Personality test: 8%
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