Phone interview, Questions regarding attendance, dealing with difficult costumers, being able answer back to back calls and how you deal with stress. After the phone interview came the panel interview, with quality, manager, and supervisors. They took turns asking behavior questions (STAR)
Interview questions [1]
Question 1
None, go on-line and search common behavior questions (STAR) and think of specific examples from past experiences. Memorize them!!
Contact Center Specialist applicants have rated the interview process at Transamerica with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Transamerica as a Contact Center Specialist according to 1 Glassdoor interviews include:
Phone interview: 50%
Group panel interview: 50%
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