I applied online. I interviewed at Transamerica (West Chester, OH) in Dec 2014
Interview
Applied online. Was contacted by a recruiter and asked to schedule a phone interview which took about an hour. Lots of questions about my experience and background. A couple of "tell me about a time.." Type questions. I was then asked to take 4 online assessments including a simulated customer service call. I was then invited for an onsite panel style interview. Great communication from this company so far and very professional.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond to help a customer.
I applied online. The process took 2 weeks. I interviewed at Transamerica (Denver, CO) in Aug 2014
Interview
Phone interview, in-person interview, phone interview with manager and then an offer was made at a set hourly wage. Behavioral type of questions with three supervisors. All three go through a series of different questions.
Interview questions [1]
Question 1
When was the last time you encountered at a job a difficult situation? What resources did you use and what was the end result?
Intermediate Customer Service Representative applicants have rated the interview process at Transamerica with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Intermediate Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Transamerica overall takes an average of 20 days.
Common stages of the interview process at Transamerica as a Intermediate Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 22%
Phone interview: 22%
Group panel interview: 11%
IQ intelligence test: 11%
Drug test: 11%
Personality test: 11%
Skills test: 11%
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