Technical Support Representative applicants have rated the interview process at Transcom WorldWide with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Transcom WorldWide overall takes an average of 8 days.
Common stages of the interview process at Transcom WorldWide as a Technical Support Representative according to 3 Glassdoor interviews include:
One on one interview: 22%
IQ intelligence test: 11%
Skills test: 11%
Other: 11%
Background check: 11%
Drug test: 11%
Presentation: 11%
Personality test: 11%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 3 days. I interviewed at Transcom WorldWide (Bacolod Hacienda) in Apr 2016
Interview
It was my first time and the interviews were fine. Prepare, but do not memorize your answers. The interviewers can tell if your answer is scripted. The skills tests were okay. You just have to read the questions very carefully and decide fast because there is a time limit per question (around a minute or less). There were like 4 or 5 sets of tests. I made it to the final interview when I was asked to do a role play, and I was like, Gosh, I wasn't prepared for this. Haha. I failed the final interview but I was recommended to another account. They said I will just have to wait for a call, unfortunately I can't wait any longer. I need a job asap. It was a good experience though. They seem to have a nice workplace, and friendly employees.
Interview questions [1]
Question 1
I was asked why I chose to apply for a job at a call center when my course is Marketing.
The process starts with the online application. Then, you get a link for an online assessment. After the assessment, you get a link for a typing test & internet speed test. The final is a voice recording for assessment.
Interview questions [1]
Question 1
Previous customer service experience?
How would you handle difficult situations/customers?
I applied online. I interviewed at Transcom WorldWide (Brampton, ON) in Apr 2021
Interview
The interview process was simple and easy. The recruiter asked general questions not technical, but they checked our communication skills and other skills, some essential principles used in jobs like assuring customer when needed and asking questions, communication.
Interview questions [1]
Question 1
How was your experience with a frustrated customer and what you did
virtual group interview, common tell me about a time questions, two to three questions each. Recruiter wasn't friendly. In and out process. Didn't explain much about job processes. Virtual interview
Interview questions [1]
Question 1
Tell me about a time when you used technical skills to help a customer