There was no phone interview, only 1:1 in person after a computer test of 100+ questions (psychoanalysis and job-specific type). About a 1/2 hour with interviewer, standard battery of interview questions, no curve balls really. Call back within 2 days to invite me to the next step, which was an orientation with about 20 other candidates or so which lasted about 1.5 hours. Training was 2 weeks class, 1 week floor, 8-430 Mon-Fri. From there hours vary, the center is open 6-10 Mon-Fri, shifts are 8 hrs, 2 paid 15 min breaks and a half hour unpaid lunch.