Easy interview process. Asked basic questions like About your past experiences, your education, your overall experience related to the team handling. How many people you handle, how you manage the conflict

Step by step scenarios on how to handle irate employees and coach/mentor teams. Role-playing with the Branch Manager as a supervisor to agent on different scenarios. Provide examples on how to create team building exercises and boost morale. A presentation to a panel of managers might be mandatory as part of the process as that was implemented to other candidates after I was offered the job.