I applied online. The process took 1+ week. I interviewed at Transcom WorldWide (Midwest, WY) in Aug 2012
Interview
Involved, 3 primary interview phases, follow up and offer, there was a screening, group panel, and 1 on 1 portions. Fairly straight forward, not teribly difficult, company has somewhat generous standards.
Interview questions [1]
Question 1
Describe a difficult customer service situation that you were able to turn around using soft skills and patience.