The initial interview process began with a phone call from a recruiter in order to set up a phone interview. The phone interview lasted about 45 minutes which half was going over the job description and requirements and then the rest was questions about my resume and skills. It took around 3 days to hear from a representative to set up the skills assessment for the following week.
The skills test was 6 separate components, each timed. The components included pattern recognition, math, comprehension, and writing a response letter from an angry customer. The time goes by quick and unanswered questions count against you. If you do not pass any component of the assessment, you will not be considered for the job and cannot be considered for a travelers job for 6 months. We were told that it would take about a week to find out if we passed or not. I did not hear anything after a week but finally received a phone call to set up an interview.
The interview was with 2 managers who worked the catastrophe job. The managers were really nice and made me feel comfortable during the interview. The interview was about a dozen predetermined questions. The interview was suppose to last an hour and 15 minutes but only lasted about 45 minutes. I felt like I answered all of the questions thoroughly and asked good questions so I am not sure if that counted against me. The seemed happy and I felt good and was told that the following week I would get a phone call from a claims adjuster in order to interview a peer and then I would get a phone call from hr. That was about 3 weeks ago and have not heard anything from anyone. Training for the position was suppose to begin Sept. 19th so I can safely assume that I did not get the job. Other people on this website have also said that Travelers is bad for not following up to let you know that you did not get the job. Pay was going to be great for the job so it is unfortunate that I was not considered but would like to one day work for travelers.