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      Claim Operations Specialist Interview

      Dec 19, 2017
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Travelers (Dallas, TX) in Nov 2017

      Interview

      So I'll give you the play by play to help you guys out. So this position as others have said is one phone screen and two in person interviews. After I applied it probably took around two weeks for me to get an email requesting a phone screen. The phone screen was pretty straightforward to me. It was around thirty minutes. She asked some pretty basic questions, what my salary ask was, whether I work in a team or alone, and we went over my resume. She asked me a few behavioral questions and asked me if I had any questions. I asked her to give me a day to day in the role which later ended up being BENEFICIAL. She sent my info to the hiring manager I got an email around two days later to set up my first in person, there was a bit of delay because it's the holiday times but I had my first in person a couple weeks later with two supervisors. The interview was quite short, mostly behavioral questions. I was then asked if I wanted to do a shadow and that took around 40 minutes. I made sure to make note mentally of the way they receive work, some of the workflows, and to ask questions. Do not just sit and watch. After that I went back and they asked me about what I observed to see if I had paid attention. Then I was told it was the beginning of the hiring process so they were unsure when I would get a call back. Two days later I was called to schedule a second interview in person for the next week. That interview had a Operations Manager and a HR rep. The bulk of it was discussing my resume and by the time we finished, we had already answered five of the questions. After that, five days later I got a contingent job offer. The requirement is that you drug test within two business days, I did mine same day and started my background check. Stay on top of the background check because hireright is NOTORIOUS for lagging and try to get all the W2s and what not you can prior. That cleared in about a week and I got my start date. Good luck you guys! Research the company really well and ask questions about the position. First interview is to determine you have the skills, just remember this is entry level so you can get it! Second interview is to determine you're a good fit for travelers so focus on company culture and values that you share.

      Interview questions [4]

      Question 1

      What are some of your strengths? What are some of your areas of opportunity?
      Answer question

      Question 2

      What was your biggest accomplishment?
      Answer question

      Question 3

      Name a time you had to handle an unethical situation and how you handled it.
      Answer question

      Question 4

      What do you know about Travelers? What do you know about this role?
      Answer question
      8

      Other Claim Operations Specialist Interview Reviews for Travelers

      Claim Operations Specialist Interview

      May 6, 2026
      Anonymous Interview Candidate
      Diamond Bar, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      1mo
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      Sep 2, 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      Mar 23, 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6