I was contacted by a recruiter to set up an initial phone interview. Phone interview lasted about 20-25 minutes. She just asked me to walk her through my resume and then she told me more about the position. I was contacted last that day to fill out a formal application and to set up an onsite interview with the hiring manager.
Interview questions [1]
Question 1
Describe a time when you were in a leadership role? Describe a time when you failed and how did you deal with it?
I applied online. The process took 6 weeks. I interviewed at Travelers (Saint Paul, MN) in Oct 2025
Interview
Phone screening scheduled within 2 weeks of applying. Basic work history and transferrable skills type questions to get a feel for fit for the position. Recruiter reached out a week and a half or so after that to set up an in-person interview with the would-be direct manager and the Managing Director. Some more employment history/background questions and then a series of STAR method questions.
Interview questions [1]
Question 1
Describe a time where you had to deal with a difficult customer. What was the situation, your action, and the result?
I applied online. I interviewed at Travelers (Los Angeles, CA) in Mar 2021
Interview
Applied and recruiter called within the week. She basically wants to verify your background and get a feel of you.
2nd interview was with hiring manager over zoom, who was super nice. Interview lasted about an hour and talked about the position and wanted to know more about you. Make sure you know the LOB you're applying for and how you would quote certain risks.
3rd interview was with regional AVP also over zoom. Didn't feel like an interview at all and more to get to know you.
Interview questions [1]
Question 1
-If you received this risk, walk me through your mindset how you would quote? what are some red flags you would look for
-tell me about ***** coverage
I applied through an employee referral. I interviewed at Travelers (New York, NY) in Dec 2020
Interview
Two rounds, each with three interviewers. Interviewers were friendly and sought to get a better feel for my background. Interviews each lasted about 30 minutes with room for questions. Whole process lasted about three weeks from start to finish.
Associate Account Executive applicants have rated the interview process at Travelers with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Associate Account Executive roles take an average of 27 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Travelers overall takes an average of 32 days.
Common stages of the interview process at Travelers as a Associate Account Executive according to 7 Glassdoor interviews include:
Phone interview: 24%
Drug test: 16%
One on one interview: 16%
Group panel interview: 12%
Background check: 8%
Personality test: 8%
Skills test: 8%
Presentation: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -