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      Twilio

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      Customer Success Manager Interview

      Mar 6, 2018
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Twilio (New York, NY)

      Interview

      Applied back in January, then a month later got a generic email saying they were impressed and wanted to set up a call with a recruiter. The call went well, asked basic questions about my background, talked about some of their case studies and she went into the role more plus the team breakdown. I was then scheduled for a call with the hiring manager who is based in Ireland for a more thorough interview. Within the first 2 minutes of the call, it dropped. I called back with no luck then she called back but you can tell the tone of her voice was icy. We spoke in more detail about the role, she asked some situational questions then opened it up to my questions. The phone kept breaking up, which was frustrating on both sides but you can tell she had no interest in answering my questions or making the call conversational. My experience prior to the call was positive but after dealing with my potential manager, it was unpleasant and a turnoff. I was later rejected which I expected after the call. I asked for feedback on my interview and have still not heard back. Twilio was a company I've watched for years and was very excited to interview with but this experience has made it clear that it's not a place or a team I'd want to be a part of.

      Interview questions [1]

      Question 1

      How would you describe Twilio to a nontechnical customer?
      Answer question
      6
      avatar
      Twilio response
      8y
      After thoroughly reviewing this situation, I would like to offer my sincerest apologies. I can only imagine how frustrating it must be to have your call broken up multiple times. I do appreciate you taking the time to alert us, and we will use this as a training tool to improve our candidate experience.

      Other Customer Success Manager Interview Reviews for Twilio

      Customer Success Manager Interview

      Nov 14, 2024
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Twilio (Atlanta, GA) in Sep 2024

      Interview

      3-4 rounds of interview, spent a full day in their office and completed an assessment and was not hired for the job. I don't understand why a company sends someone through 4 rounds of interview just to say they went with someone more senior. You knew the experience I had from my resume.

      Interview questions [1]

      Question 1

      Typical CSM questions about being proactive
      Answer question

      Customer Success Manager Interview

      Mar 22, 2024
      Anonymous Interview Candidate
      New York, NY
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Twilio (New York, NY) in Feb 2024

      Interview

      At first I spoke with a Talent Acquisition team member that just asked me pretty basic questions about my background. Then I spoke with the hiring manager interview and was then asked to speak to the director of that team. Each interview as about 45 minutes. Finally I had two "project" interviews. One was with a peer and the other was a group of managers in a mock role play scenario.

      Interview questions [1]

      Question 1

      Why are you interested in working here?
      Answer question

      Customer Success Manager Interview

      Jul 19, 2022
      Anonymous Interview Candidate
      New York, NY
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Twilio (New York, NY) in Jun 2022

      Interview

      RH very organised. We made two interviews by phone. Third phase was with the manager that was aggressive, rude and impolite. Impossible to work with this kind of "professional". RH very organised. We made two interviews by phone. Third phase was with the manager that was aggressive, rude and impolite. Impossible to work with this kind of "professional".

      Interview questions [1]

      Question 1

      Why do you wanna work here? Background, overall expertise review, expectations, company overview, etc.
      Answer question

      Twilio interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Twilio with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 49.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 28 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.
      • Common stages of the interview process at Twilio as a Customer Success Manager according to 11 Glassdoor interviews include:

        Phone interview:  30%

        One on one interview:  27%

        Presentation:  13%

        Group panel interview:  13%

        Drug test:  7%

        Skills test:  7%

        Personality test:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(151) ;
        2. Account Executive(141) ;
        3. Technical Support Engineer(68) ;
        4. Senior Software Engineer(63) ;
        5. Sales Development Representative (SDR)(58) ;
        6. Enterprise Account Executive(31) ;
        7. Staff Software Engineer(30) ;
        8. Solutions Engineer(25) ;
        9. Manager(24) ;
        10. Sales(24) ;
        11. Product Manager(23) ;
        12. Talent Researcher(23) ;
        13. Recruiter(22) ;
        14. Software Engineer II(19) ;
        15. Product Operations Specialist(18) .


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