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      Twilio

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      Customer Support Engineer Interview

      Jan 9, 2025
      Anonymous Interview Candidate
      Arlington, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Twilio (Arlington, TX)

      Interview

      Had the initial HR screening and then 9 full individual rounds of interviewing followed. There's a technical assessment which wasn't very challenging, however the presentation to a panel was something else. One member of the team specifically was being very difficult, asking questions that were off topic to what was being presented. I answered his questions anyway with real examples from my ten years of experience in the field, but apparently my answers were the reason they didn't hire me. Which I found out after 5 more rounds of interviews. Dodged a bullet big time as that person would have been my manager. Long drawn out process, salary was considerably lower than where I ended up, but they acted like this was the top tech company in the world to work for.

      Interview questions [1]

      Question 1

      Tell us about a problem that came up on support and how you solved it?
      Answer question

      Other Customer Support Engineer Interview Reviews for Twilio

      Customer Support Engineer Interview

      Dec 2, 2023
      Anonymous employee
      Tallinn
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Twilio (Tallinn)

      Interview

      There were 5 separate interviews with the different levels of the company employees, your future teammates and managers. Most of the questions were intent to check how good the future employee would fit the company's values

      Interview questions [1]

      Question 1

      Tell me about a time when you have made a mistake? What have you done to fix it?
      1 Answer
      1

      Twilio interviews FAQs

      • Customer Support Engineer applicants have rated the interview process at Twilio with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Engineer roles take an average of 37 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.
      • Common stages of the interview process at Twilio as a Customer Support Engineer according to 2 Glassdoor interviews include:

        Personality test:  18%

        Phone interview:  18%

        Skills test:  18%

        One on one interview:  18%

        Presentation:  9%

        Group panel interview:  9%

        Background check:  9%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(151) ;
        2. Account Executive(141) ;
        3. Technical Support Engineer(68) ;
        4. Senior Software Engineer(63) ;
        5. Sales Development Representative (SDR)(58) ;
        6. Enterprise Account Executive(31) ;
        7. Staff Software Engineer(30) ;
        8. Solutions Engineer(25) ;
        9. Manager(24) ;
        10. Sales(24) ;
        11. Product Manager(23) ;
        12. Talent Researcher(23) ;
        13. Recruiter(22) ;
        14. Software Engineer II(19) ;
        15. Product Operations Specialist(18) .


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    • Jobs at Twilio

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