I applied online. The process took 2 weeks. I interviewed at Twilio (Bogotá, Bogota) in Feb 2025
Interview
The process was very smooth. 3 interviews: HR manager, Hiring Manager, Product Manager, then a final panel presentation. The whole thing took a little over two weeks. Everyone was very welcoming, helpful and kind throughout the entire process.
Interview questions [1]
Question 1
How do you prioritize task on a daily basis when you have a big portfolio of accounts (1300)?
The product is very robust, during customer training sessions, would you deal with very technical questions whne you don't know the answer?
Provide three examples of experiences from your precious roles that correlate with the tasks for this role.
I applied online. The process took 3 weeks. I interviewed at Twilio (New York, NY)
Interview
1. Introductory phone call 2. Written interview - question regarding customer experience, customer journey mapping, why is customer experience important 3. Group interview - interview with hiring manager and team. Questions to learn about my background and interests. Important of customer experience and past experience on it.
Interview questions [1]
Question 1
1. Share experience about customer journey mapping 2. How do you see customer experience as 3. How important is tracking customer experiences
Customer Experience Manager applicants have rated the interview process at Twilio with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.
Common stages of the interview process at Twilio as a Customer Experience Manager according to 1 Glassdoor interviews include:
One on one interview: 33%
Background check: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -