I applied through an employee referral. The process took 2 weeks. I interviewed at U-Haul (Yonkers, NY)
Interview
I was referred to the U-Haul Moving and Storage of Westchester by my brother, who was an employee at the time. The manager, told me to apply online, and submit my resume. After about a week, she contacted me and asked me to come in for an interview. I sat with her in her office, and she asked me standard and general questions that most employers ask. She asked me about my schedule and what I qualities I believed would benefit the company. I aced the interview, and two days later, She called me back and offered me the job.
Interview questions [1]
Question 1
What qualities do you believe you have that can benefit the company? Are you willing to submit a drug test? What customer service experience have you had, if any? Give me an example of a time that you were faced with a difficult situation, and how did you resolve the issue?
Quick, hands-on, and easy. On the job learning with clear process laid out, complete with pay for time spent onboarding. No bueracracy, single point of contact - seamless process all around.
Interview process was fine and not hard when they need people just show up with a pulse and half a brain and they’ll hire you. Don’t really even need that much experience.
I came over from another store and it was rather seamless. The manager at the time was nice and gave me a good idea of what the work would entail. Onboarding takes about 3 days.
Customer Service Representative applicants have rated the interview process at U-Haul with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 145 user submitted interviews for this role. To compare, the hiring process at U-Haul overall takes an average of 10 days.
Common stages of the interview process at U-Haul as a Customer Service Representative according to 145 Glassdoor interviews include:
One on one interview: 28%
Skills test: 16%
Background check: 12%
Drug test: 10%
Phone interview: 9%
Presentation: 7%
Personality test: 6%
Other: 5%
IQ intelligence test: 5%
Group panel interview: 1%
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