Customer Service Representative applicants have rated the interview process at U-Haul with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 145 user submitted interviews for this role. To compare, the hiring process at U-Haul overall takes an average of 10 days.
Common stages of the interview process at U-Haul as a Customer Service Representative according to 145 Glassdoor interviews include:
One on one interview: 28%
Skills test: 16%
Background check: 12%
Drug test: 10%
Phone interview: 9%
Presentation: 7%
Personality test: 6%
Other: 5%
IQ intelligence test: 5%
Group panel interview: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at U-Haul (Atlanta, GA) in Apr 2016
Interview
Very easy and through interview process, mostly involved questions about how to make customer comfortable in certain situations. Other than that you are required to be flexible to work on weekends or on holidays depending on how busy is moving season.
Interview questions [1]
Question 1
How many years of experience in sales or customer service ?
Quick, hands-on, and easy. On the job learning with clear process laid out, complete with pay for time spent onboarding. No bueracracy, single point of contact - seamless process all around.
Interview process was fine and not hard when they need people just show up with a pulse and half a brain and they’ll hire you. Don’t really even need that much experience.
I came over from another store and it was rather seamless. The manager at the time was nice and gave me a good idea of what the work would entail. Onboarding takes about 3 days.