Customer Service Representative applicants have rated the interview process at U-Haul with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 145 user submitted interviews for this role. To compare, the hiring process at U-Haul overall takes an average of 10 days.
Common stages of the interview process at U-Haul as a Customer Service Representative according to 145 Glassdoor interviews include:
One on one interview: 28%
Skills test: 16%
Background check: 12%
Drug test: 10%
Phone interview: 9%
Presentation: 7%
Personality test: 6%
Other: 5%
IQ intelligence test: 5%
Group panel interview: 1%
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I applied online. The process took 2 days. I interviewed at U-Haul (Denver, CO) in Apr 2012
Interview
Went in for interview the next day after applying online. It was a face to face interview with the manager at that location. Typical and easy questions were asked. As i have mentioned later in this review, if you have gotten a call for an interview, you pretty much have the job due to the high turnover rate for employees. If you don't get a call it means you didn't pass the online quiz for the job, if you are not mechanically inclined (basic stuff) be sure to have someone there while you do that part of the application. I had no experience in this area and passed the test, however, you would be surprised how many people do not actually make it past this step.
Interview questions [1]
Question 1
What makes you the best candidate for the position? What are you strengths, weaknesses?
Quick, hands-on, and easy. On the job learning with clear process laid out, complete with pay for time spent onboarding. No bueracracy, single point of contact - seamless process all around.
Interview process was fine and not hard when they need people just show up with a pulse and half a brain and they’ll hire you. Don’t really even need that much experience.
I came over from another store and it was rather seamless. The manager at the time was nice and gave me a good idea of what the work would entail. Onboarding takes about 3 days.