I applied through an employee referral. The process took 3 days. I interviewed at U.S. Bank (Saint Paul, MN) in Oct 2012
Interview
Go beyond HR attempt to find a Hiring Manager for a particular department or if a friend works there Ask if they will refer you. Note: My experience: Only one referral allowed as system keeps that referral for a long period of time.
Hiring Process: May interview with HR Representative for this department. If qualified, you will go on to the Hiring Manager - Generally this could be a panel interview of more than one Help Desk (Service Center) manager.
Know the job description - Know your hard and soft skills- both are important to get hired for this type of position. Ask for permission to be sit with a technician to learn more about the job- ask questions.
I applied through an employee referral. The process took 2 weeks. I interviewed at U.S. Bank (Pittsburgh, PA) in Sep 2013
Interview
Scheduled an interview, met with a couple people from management, was shown around the office, received a call back from HR about getting the job, scheduled back for a background check. Set up a date for the first day.
Interview questions [1]
Question 1
They wanted to make sure I was capable of multi-tasking.
Help Desk Analyst applicants have rated the interview process at U.S. Bank with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Help Desk Analyst roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at U.S. Bank overall takes an average of 22 days.
Common stages of the interview process at U.S. Bank as a Help Desk Analyst according to 2 Glassdoor interviews include:
Background check: 40%
Group panel interview: 20%
One on one interview: 20%
Skills test: 20%
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