I applied online. The process took 2 weeks. I interviewed at Uline (Waukegan, IL) in Sep 2016
Interview
Applied online, thrilled to receive call the next day to set-up interview the following week. Performed the math tests, was in the first batch of people called for 1 on 1 interview. Basic questions about background, how others would describe me, strengths/weaknesses. Then we discussed the mechanics of the position. The hours, the holidays, call center environment, growth opportunities. Then told "Next step is meeting with a manager." Left feeling confident, only to be deflated by reading glassdoor comments about the Interview continuing the same day.
Received generic rejection letter with no explanation 10 days later. Did I bomb the tests, am I too old, is 15 yrs of customer service experience too much/too little? Still confused.
Interview questions [1]
Question 1
Did I have a problem working second shift or holidays?
The Process Involved a quick test before the interview. The Test consisted of a quick math test that was timed and a pattern recognition test that was also timed. Then you would be called off to by a representative for the interview. All in all, a pretty standard interview.
Take a numbers test then you speak with HR the questions are very basic and experience doesn’t matter I worked in customer service for 19 years I was told the candidates have to fit in with the “culture” honestly I don’t believe u would have fit in with their “culture” I had too many questions about negative reviews I read online
was really weird and everyone was acting super fake. i would say if you're trying to get someone hired, at least try to not make it known LOL. I mean come on
Customer Service Representative applicants have rated the interview process at Uline with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 31% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 178 user submitted interviews for this role. To compare, the hiring process at Uline overall takes an average of 17 days.
Common stages of the interview process at Uline as a Customer Service Representative according to 178 Glassdoor interviews include:
One on one interview: 23%
Skills test: 20%
Personality test: 11%
Drug test: 9%
Phone interview: 8%
IQ intelligence test: 8%
Background check: 7%
Presentation: 6%
Group panel interview: 5%
Other: 1%
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