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      United Airlines

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      Customer Service Agent Interview

      Aug 26, 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at United Airlines

      Interview

      I had applied for this airline mayne a little over a month before i received a call, i work the starbucks at the airport so some girls who worked for united who i helped make their coffee nearly everyday came and asked me when i was gonna start working with them and i had told them id applied but havent heard anything yet so they took my info and told their manager and i think that's why i ended up getting a call because they called me before the end of that day. My interview was suppose to be the following day but i had to do it two days later because i was going out of town. It was a very quick interview he pretty much told me ok for this interview im going to ask you 8 questions, 5 of which will be general questions just making sure you are capable of doing the job. So questions that were alresdy asked when i filled out my application ex: "would you be willing to work outside in all types of weather, are you ok with working various different work shifts, etc." Then he asked me what would i do if i was working with a coworker who wasnt putting up as much work as the rest of us. The next he asked give an example of when there was an angry customer and how i handled it. And i cant remember the third question but i looked online and it was similar to the other questions people posted about united airlines. Im super excited to start my new journey with united (:

      Interview questions [1]

      Question 1

      Give me an example of when there was an angry customer and how i handled it.
      Answer question
      15

      Other Customer Service Agent Interview Reviews for United Airlines

      Customer Service Agent Interview

      Jun 2, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at United Airlines

      Interview

      One round online multiple choice, one round zoom screening. The second round screening included two individuals. Next, they went onto to screen one final candidate in person. These were the only steps beyond the submission process.

      Interview questions [1]

      Question 1

      "Describe a time when you went above and beyond for a customer"
      Answer question

      Customer Service Agent Interview

      Jan 26, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at United Airlines

      Interview

      Conducted interviews with future employees with hiring managers one on one. Asked you a few questions based off work situations. The hiring managers are wonderful and very quick process. Offer you job on the spot.

      Interview questions [1]

      Question 1

      What was a time a customer was upset and you fixed the situation?
      Answer question

      Customer Service Agent Interview

      Jul 25, 2023
      Anonymous employee
      Santa Barbara, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at United Airlines (Santa Barbara, CA) in Jul 2023

      Interview

      I had an initial phone call interview on a Tuesday, and then had a phone call back by the end of the week, Friday. I complete drug screening and Pre employment paperwork by the following Tuesday. I got a email confirmation Monday to schedule my in person orientation day.

      Interview questions [1]

      Question 1

      Can you tell me about how you made a customers experience better?
      1 Answer
      1

      United Airlines interviews FAQs

      • Customer Service Agent applicants have rated the interview process at United Airlines with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 73.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Agent roles take an average of 37 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at United Airlines overall takes an average of 26 days.
      • Common stages of the interview process at United Airlines as a Customer Service Agent according to 19 Glassdoor interviews include:

        Background check:  15%

        One on one interview:  15%

        Skills test:  13%

        Drug test:  13%

        Phone interview:  12%

        Presentation:  10%

        Personality test:  8%

        IQ intelligence test:  6%

        Other:  4%

        Group panel interview:  4%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(1417) ;
        2. Customer Service Representative(433) ;
        3. Ramp Agent(276) ;
        4. Senior Analyst(111) ;
        5. Analyst(110) ;
        6. Manager(102) ;
        7. Airline Pilot(83) ;
        8. Senior Manager(83) ;
        9. Intern(70) ;
        10. Customer Service Representative (CSR)(65) ;
        11. Aircraft Maintenance Technician(61) ;
        12. Pilot(57) ;
        13. Ramp Service Agent(57) ;
        14. Customer Service Agent(54) ;
        15. International Flight Attendant(53) .


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    • Jobs at United Airlines

      26 jobs in United States
      Customer Service Representative - Part-Time
      Pittsburgh, PA
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Specialist - Government Affairs
      United States
      ·
      $67K - $87K /yr
      (Employer provided)
      View job
      Customer Service Representative - Part-Time
      United States
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Assistant Manager - AO Customer Service
      Chicago, IL
      ·
      $88K - $108K /yr
      (Employer provided)
      View job
      Manager - Operations Control
      San Francisco, CA
      ·
      $79K - $97K /yr
      (Employer provided)
      View job
      View all Customer Service Agent Jobs