I applied online. The process took 2 days. I interviewed at United Airlines (Houston, TX) in Sep 2012
Interview
The interview was a very interesting process! The morning after you fly in, you meet at a training room filled with about 100 other applicants. You hand a recruiter your resume and take a seat. A video about United Airlines (UA) is played, and department heads answer questions that anyone may have. (Someone said they heard UA watches you from the moment you enter the building, but I don't know how true that is; just be outgoing yet attentive. Embody what they're looking for - a people person who knows when to be serious.)
Eventually, they start calling people in for a one-on-one interview. Many of the questions were customer-service oriented. Just keep this in mind for every single question and offer resolutions to problems encountered. Be confident and smile! If they like you, they'll ask you to come back for a second interview.
The second interview is another one-on-one with a different person. Be consistent if they duplicate questions. Always stress why your past experiences got you to pursuing a job as a FA. Don't be afraid of a little humor. Be honest and charming, and if they like you, they send you to a room to wait for the final interview.
The final interviewers (I had 2 at once) seem to approach questions from a negative angle. Something like, "You have a marketing background; isn't that something you're still interested in?" Make sure you maintain that pleasant demeanor and stress how much any of your previous jobs or experiences qualify you to be a FA. And don't be afraid to give a little personal story if warranted - it shows you're human. If you do well by the end of this interview, they'll invite you to training!
My advice would be to do some soul searching before you go. I met applicants who did so much research about "typical FA interview answers" and none of them seemed to make it through. Before you go, ask yourself (1) why you want to be a FA, (2) what your background can bring to the table, and (3) what makes you unique. Also, confidence and kindness go a long way. I personally get very nervous, but I found that talking with other applicants made things less nerve-wracking. Just have fun with it.
Good luck!
the face to face live video interview with a HR personnel. I collected all possible questions from reddit to glassdoor and formulate my answers and thought they're going to ask the same questions but they didn't. The HR kind of tell that I have a ready made answers so she stirred the interview differently so my answer will be organic. Thankfully I passed this 30 minute interview. The interviewer did not look interested because she is multi-tasking but best believe she is listening to your answers.
Interview questions [1]
Question 1
Can you tell me about a co-worker you had to work with but didn't get along with?
I’m heading to the F2F interview in TX. Every step so far has not been difficult for me. I also have no prior knowledge in being a FA. The hardest part so far is probably just the nerves and anxiety. Just prep well, do some research, have some basic questions and answer prepared so that even if they ask a different question you can possibly use one of the scenarios of another question and tailor it to the new one.
Interview questions [1]
Question 1
Tell me about a time you made a commitment to someone that turned out to be harder than you thought?
I conducted my online assessment with questions about company policy, seating charts and customer requests with what is allowed and what isn't. I took my time with every question and reviewed it twice before submitted and now I'am invited to the virtual interview.
Interview questions [1]
Question 1
They gave you scenarios of situations and then gave you charts of company policy for food service and you had to answer helping the customer but following company policy.