Worst interview process I've ever experienced. Originally applied to United about 4 years ago for a similar role and like most companies, I never heard anything back. No big deal, I ended up finding another role at a different company. Roughly 2 years later I was contacted on Linkedin from a recruiter about this role. I thought from the short description the recruiter provided the role sounded interesting so decided to go through with the interview process.
After agreeing to the recruiter that I was interested in the role and wanted to learn more, the recruiter followed up with an email asking a few general questions before moving moving forward (work eligibility, salary requirements, proficiency with excel/powerpoint, etc.). Weird, I thought, as most other companies would usually ask these questions over a quick phone call after telling you more about the role. Didn't think much else of it so I ended up responding to the recruiter.
A few days later, I was asked to complete a video interview. The way this was structured was I had to record myself on video answering 10 questions. Super weird. At this time I still had not had much context on the role or verbally spoken to anyone at the company and now I was being requested to spend an hour recording myself answering questions for a role that I still wasn't sure if I wanted? Thought what the hell, so I ended up going through with it since I've never done an interview in this format before. At the end of it, I don't think I've ever felt more like a number to a corporation than now...and I didn't even work at this place. Felt very inhuman to be frank.
Roughly 2 weeks later I received an automated email saying I was no longer being considered for the position. I immediately followed up with the recruiter asking for feedback as to how they came to that decision. I was told the automated email was a mistake and I should be hearing from the hiring soon. WTF?
Ended up getting the onsite. Spoke with 4 people at the company which included 2 behavioral interviews, 1 excel case + mock email to director (easy) and 1 strategy case (poorly thought out). While in person, my interviewers all brought along a copy of my resume from when I initially applied to the company 4 YEARS AGO. I had to correct them and hand them a copy of my recent resume to reference. This could not have been a mistake on my end as I was applying for other roles at the time and was using the same updated resume. Everyone I've met seemed nice, but the environment was a scene straight out of an early 2000s corporate handbook - I'm talking full business casual with blazers, cube farm, and cold and dimly lit conference rooms. Ugh. Despite all this I still remained very pleasant and professional in my interactions.
After the interview, I didn't even want the job at this point, but I was still curious to see if I would get an offer. I waited patiently for 2 weeks before following up with the recruiter. Nothing. Waited another week to follow up again. Nothing. Waited yet another week to follow up with another recruiter I had been in contact with at United. Still Nothing. Very unprofessional.
I would caution anyone considering a job at United to think twice, you will literally just be a number to them and nothing else.