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      United Airlines

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      Customer Service Representative Interview

      Oct 6, 2015
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2+ months. I interviewed at United Airlines (San Francisco, CA)

      Interview

      After I applied online, I received a call from their recruiting team about a week later inviting me to an interview the following week. I arrived at the location and waited with about 5 other candidates. We were taken upstairs where we were introduced to the interviewers (one for each of us) We then left with our desinated interviewer to a cubicle to begin the interview process. They asked questions in the STAR format. Questions were semi difficult and requires you to think a lot about what you are going to say to ensure the answers satisfy the STAR format. It took close to 30minutes. After the interview, they said I would know their decision by the end of the week. At the end of the week I received an email saying I passed the interview process to enter their employment pool so if any vacancy opens they will call me. One of the recruiters also mentioned at the beginning it would take about 4-6weeks (its been about 2weeks now, no call) So basically I am on a waitlist to officially get hired. If they dont contact me within 6months, I have to re apply but hopefully that isnt the case.

      Interview questions [8]

      Question 1

      why do you want to work for United
      Answer question

      Question 2

      Describe a time where you had to make a decision on your own, what factors did you have to consider?
      Answer question

      Question 3

      What does Diversity in the workplace mean to you and describe a time you showed it?
      Answer question

      Question 4

      what are your strengths and how would that contribute to United?
      Answer question

      Question 5

      What motivates you?
      Answer question

      Question 6

      Describe a time where you went above amd beyond for a customer?
      Answer question

      Question 7

      Describe a time when you worked as a team and one of your co workers wasnt doing their share, how did you handle that?
      Answer question

      Question 8

      We all forget to do important things. Describe something important that you forgot to do recently. what did you do?
      1 Answer
      27

      Other Customer Service Representative Interview Reviews for United Airlines

      Customer Service Representative Interview

      Jan 13, 2026
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025

      Interview

      The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
      Answer question

      Customer Service Representative Interview

      Sep 11, 2025
      Anonymous Interview Candidate
      Sterling, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at United Airlines (Sterling, VA)

      Interview

      asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation

      Interview questions [1]

      Question 1

      give an example of when you went out of your way to help a customer
      Answer question

      Customer Service Representative Interview

      Mar 29, 2025
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at United Airlines (Los Angeles, CA)

      Interview

      hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method

      Interview questions [1]

      Question 1

      Tell me about a time you went over and beyond for a customer.
      Answer question