I applied online. The process took 2+ months. I interviewed at United Airlines (San Francisco, CA)
Interview
After I applied online, I received a call from their recruiting team about a week later inviting me to an interview the following week.
I arrived at the location and waited with about 5 other candidates. We were taken upstairs where we were introduced to the interviewers (one for each of us)
We then left with our desinated interviewer to a cubicle to begin the interview process.
They asked questions in the STAR format. Questions were semi difficult and requires you to think a lot about what you are going to say to ensure the answers satisfy the STAR format. It took close to 30minutes.
After the interview, they said I would know their decision by the end of the week. At the end of the week I received an email saying I passed the interview process to enter their employment pool so if any vacancy opens they will call me. One of the recruiters also mentioned at the beginning it would take about 4-6weeks (its been about 2weeks now, no call)
So basically I am on a waitlist to officially get hired. If they dont contact me within 6months, I have to re apply but hopefully that isnt the case.
I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025
Interview
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Interview questions [1]
Question 1
Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation
Interview questions [1]
Question 1
give an example of when you went out of your way to help a customer
I interviewed at United Airlines (Los Angeles, CA)
Interview
hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method
Interview questions [1]
Question 1
Tell me about a time you went over and beyond for a customer.