Applied around early February and received an invitation for a video interview within 4 days. The video interview consisted of 6 questions, all of which were found here on glassdoor, so if you study all the questions here you'll be set. They are looking for answers that convey your style of customer service, so the more specific you can get with your examples the better. Don't be afraid of being yourself, be genuine and have fun with the questions. Make sure you make eye contact with your webcam instead of looking at yourself on the screen, and of course wear your best smile.
You have 5 days to complete the video interview, I did mine on the 4th day, so don't worry about taking your time in being prepared.
Within another 4 days I received a invitation for a face to face interview at their Newark hub where I met other wonderful interviewees. This is a great opportunity for you to sooth your nerves, break some ice with everyone.The recruiting team came to greet us 9am right on the dot. One of them told me at the end that from the moment they come to greet you, they are accessing you. Minute details like how you are engaged with the other interviewees to how you greet the recruiters back, all are taken into account in your assessment.
After being brought into a secure area we were given a short orientation about being a flight attendant and then had a Q&A, I would suggest you prepare some questions that show that you did some research; it's okay to even already know the answers to your questions, it's the thought and participation that counts.
Once that was over we were then each paired with a single interviewer and led to a room where all the interviews were being held. Imagine cubicles, but with a single table with a seat at each end. All the interviewers were super nice and passionate about the industry. You could feel their passion leaking out of them as they spoke. Many of the questions they asked were situation based, what would you do kind of scenarios. Expect a question along the lines of "pretend I am a belligerent customer that refuses to put away my laptop, what would you say to me?". If you have experience in customer service or hospitality in general, you'll be fine.
When the one on one interview concluded all the interviewees were culled back together in a room. And from that room you will be plucked for a final one on one interview with some higher up HR people. This time it will be just 1 person interviewing everyone in the group one on one, so it's going to take longer, much longer. So sit back and rant with your fellow interviewees, blow off some of those nerves that you've accumulated throughout the day.
The second and final interview, I must say is the hardest. Not just because at this point I had already expended what little energy I had left, but also the interviewer was a bit more stern and intimidating. Questions I was asked were more technical stuff like whether or not I had any visible tattoos, my willingness to relocate, and some nitpicking at my resume and length of my hospitality experience. Emphasis on the willingness to relocate, I was asked a scenario like what would I do, how would i feel if i had to relocate to the SFO base, where the cost of living was very high. I answered with "pfffft please, i live in nyc, i know how to live like a starving artist" ; no just kidding i didn't say that, but just sound like your definitely willing to relocate and your flexible, also tell them how you would go about the living situation. something like "yeah no problem i can just share a rundown apartment with 4 other flight attendants".
From there, the two interviewers left the room briefly, for about 3 minutes. In those 3 minutes i told myself "aw crap I messed up, welp time to apply to another airline". That quickly became "seriously?!?" when they came back in and gave me the conditional job offer. So I shook their hands with my mouth still agape and will be attending the 6 week training at the end of this month.
You quickly get shoved into another room right after and sign a bunch of paperwork and then a round of congratulations from all the other recruiting people that greeted and ferried you around. And then the drug test right after that where you will see your other fellow interviewees that passed. You will reflect on your crazy day and laugh as you pee into a cup for the urine test. From there you can collect the numbers of your fellow trainees and then go home with a smile, or fall asleep from the exhaustion like I did. All in all it was a great experience, really enjoyed the level of energy from everyone.