Associate Claims Representative applicants have rated the interview process at UnitedHealth Group with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Associate Claims Representative roles take an average of 17 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Associate Claims Representative according to 26 Glassdoor interviews include:
Phone interview: 23%
Skills test: 17%
Drug test: 16%
One on one interview: 14%
Background check: 10%
IQ intelligence test: 6%
Personality test: 6%
Presentation: 5%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at UnitedHealth Group
Interview
Applied online, spoke to a California-based recruiter for phone interview the next day and in-person interview the day after. General questions about experience, education, and computer proficiency. Both interviews appeared to go very well, although at the in-person interview I was informed that the job description was misleading and didn't quite convey what the position entailed, especially in regard to customer service. Also, it was strongly implied that after the training course is done employees work from home. In trying to develop a career, the lack of visibility from telecommuting did not sound appealing.
A couple days later I received a call from a number I did not recognize and allowed it to go to voicemail. A quick Google search showed that the number was for an outsourced talent acquisition company out of Mumbai. Returned the call to find that the most recent training course was full, but I could be put on a back-up list. It was difficult to understand the woman on the phone and she kept talking about wages (just below $14/hr) and did I accept. I requested to see the offer in writing before I agreed to anything, but she repeatedly said she needed to me to say yes or no at that exact moment. I finally agreed and she sent me a form-email offer of contingent employment that required I take a drug test. I went the next day and the Mumbai-recruiter called my cellphone just as I was entering the testing facility to remind me that I had to take the drug test. I told her I was outside and just about to go in and she again reminded me to take the drug test. I, again, told her I was quite literally minutes away from taking the test... and she again reminded me to take the drug test. She was so caught up reading her script she couldn't actually listen to the words I was saying.
The start date came and passed, they never needed to call in the back-ups. A couple weeks later I received a call from the California-based recruiter informing me that another training class was going to start soon and offered me the position then. In the meantime I had interviewed and received a job offer for a position paying more. I informed her of such and she said the initial offer of just under $14 was non-negotiable, so I passed.
I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group in May 2024
Interview
The process was easy. You have the standard pre-employment assesments, the phone screen with a recruiter, then you wait to find out if you are going to interview with the hiring manager.
I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group in Nov 2021
Interview
Process took about 2 weeks. First a video interview that ask five questions and you record yourself answering them. Then a second interview online with recruiters. You can never really be prepared for an interview just answer the questions as honestly and through as possible.
Interview questions [1]
Question 1
They are all behavioral questions, tell me about a time.
I applied online. The process took 5 days. I interviewed at UnitedHealth Group
Interview
Interview process was very streamlined and organized, although the recruiter that actually did the interview was very hard to understand at times. Before the interview I took an assessment which had to be passed before moving on to the next phase. After the phone interview, I interviewed with the managers, which were great. I declined the position because the salary was atrociously low for the amount of work they wanted they wanted. As with any greedy organization, they hide behind the so called "pay for performance", which means they pay below the industry, promote incentives relative to production to get you where the industry average should already be. Plus this organization really doesn't seem to value Degrees. Most of their jobs only require a high school diploma, which is great for them because then they do not have to pay competitively.
Interview questions [1]
Question 1
Tell me a time when you had to gather a lot of information in order to make an informed decision?