Bilingual Customer Service applicants have rated the interview process at UnitedHealth Group with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Bilingual Customer Service roles take an average of 33 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Bilingual Customer Service according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 17%
Drug test: 17%
One on one interview: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at UnitedHealth Group (Houston, TX)
Interview
the process was over the phone and was very easy and took about an hour. i had a total of 2 interview as well as a spanish test over the phone. the people whom interviewed me were very nice and professional. looks like a great place to work
Interview questions [1]
Question 1
i was asked about my background in a call center environment
I applied online. The process took 3 weeks. I interviewed at UnitedHealth Group (Miami, FL) in Apr 2015
Interview
It took about 3 weeks. I was issued two assessments which I passed. 2 days later I was contacted to schedule a phone interview between 45-60 min. I advised the times that I was available but I never received confirmation on when it was going to happen. I ended up missing the phone interview. I called back and emailed several times and no luck. After a week, I received an email to reschedule with a new recruiter. I ended up doing the interview and I can honestly say it was very basic and easy. First its a review of the company, next they ask questions about your work history in detail. And last they ask you behavioral questions. That same afternoon I was scheduled for an interview with an HR recruiter to complete the puzzle. It went great. Same questions, same answers.
Interview questions [1]
Question 1
Name a time were your emotions were an issue during customer interaction?