I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Houston, TX) in Aug 2016
Interview
Lady called to schedule phone interview, asked me to pick a time. I picked a time hung up and she called me right back to reschedule the time (30 minute difference) and she ended up picking it...Why bother asking me what time is good....
Interview questions [1]
Question 1
Employment history, why interested in position, usual questions.
I applied through a recruiter. The process took 2 months. I interviewed at UnitedHealth Group (Oldsmar, FL) in Sep 2016
Interview
Applied Aug 25. 16 got a email to take test on Aug 29th, got a call to schedule phone interview on the 31st of Aug, did phone interview on Sept 6th, met with hiring manager on the 7th sept, got a verbal job offer on sept 14th. It's a lengthy process probably because you have to go through alot of steps but I will be starting my training on the 17th Oct.
Interview questions [1]
Question 1
Describe one situation where you were uncomfortable and why in a office or social setting.
I applied through an employee referral. The process took 2 months. I interviewed at UnitedHealth Group (Phoenix, AZ) in Aug 2016
Interview
I was interviewed by a supervisor and a supervisor trainee. They were both very amicable. He started the interview by telling me about why he decided to work for UHG and how he advanced to become a supervisor. The supervisor in training was a transfer from the Optum side. They explained the position I was interviewing for in detail and asked if I had any questions. I told them about my military background and the various positions I had throughout the years. He asked me to tell him about a time when I dealt with customers or how my military experience prepared me to deal with customers. After the interview he told me when training class would begin and what would be expected of me during that time. He said a hiring manager would contact me in 5 to 7 business days and that I should ask them any further questions I had about the position and let them know if I had anything going on that may interfere with being able to attend training.
Interview questions [2]
Question 1
Tell me about a time you went above and beyond to help a customer.
Provider Customer Service applicants have rated the interview process at UnitedHealth Group with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Provider Customer Service roles take an average of 49 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Provider Customer Service according to 5 Glassdoor interviews include:
Phone interview: 29%
Personality test: 18%
Background check: 18%
Drug test: 12%
Skills test: 12%
One on one interview: 6%
Group panel interview: 6%
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