Senior Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 25 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Senior Customer Service Representative according to 21 Glassdoor interviews include:
Phone interview: 21%
Skills test: 17%
Drug test: 15%
Personality test: 13%
Background check: 12%
One on one interview: 11%
Group panel interview: 6%
IQ intelligence test: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Duluth, MN) in May 2012
Interview
First you take a computer test at home, then you take one in office. Then, if you pass the in-office computer test you are moved to a phone interview with a recruiter who most likely does not know the job and is out of state. Once you pass that interview you will be granted an in-person interview with a local supervisor/manager. At that point you will wait anywhere from one day to two weeks to find out if you have been hired.
Interview questions [1]
Question 1
There were no unusual questions in the interview- they employ the "behavioral interview" technique, meaning that they ask you how you would handle/have handled certain situations.
the interview process with unitedhealth group was very fluent, virtual interview without any connection problems. questions stayed on the screen while having to record the answer which was very helpful when trying to answer questions.
I applied online. The process took 2 months. I interviewed at UnitedHealth Group (Tampa, FL) in Sep 2024
Interview
I’ve actually applied here twice. The first time I never heard back. The second time I was offered a video interview with only 5 days to complete it. The interview process was a waste of my time both times. It takes FOREVER to get a response at every step in the process.
Interview questions [2]
Question 1
How do you learn how to use new technology? How did you work through the challenge? How do you prefer to learn new technologies or technology-based tools? What help or support do you usually need while you're learning?
A typical interaction is speaking with a member on the phone, while navigating one or several resources to best assist and making notes in our systems). Describe your experience in working in a setting such as this.
I applied online. I interviewed at UnitedHealth Group (Denver, CO) in Sep 2024
Interview
Assessment then self video interview submission. Process was simple and relatively easy. The self interview has unlimited retakes before submitting which is nice to not have to be put on the spot to answer questions.
Interview questions [1]
Question 1
Name a time where you had to offer extra customer support.