I applied online. I interviewed at UnitedHealth Group (Albuquerque, NM) in Jan 2016
Interview
I started the process on 1/29 with online application . Have a quiet environment and your work history and references lined up. Phone interview 1st week of Feb. In person interview 02/09. Contingent offer about a week after. Class starts 03/21. Very lenghthy online testing. Phone interview took around 40 minutes. Be jovial. In person interview was honest and intense. Timid need not apply. They are looking for self motivators, not needing to be micro managed. (Will verify after hitting the floor). I enjoyed how thorough the process was. Makes the offer that much better.
A recruiter will call first, then you will have an interview with a supervisor who asks pretty basic interview questions. Be confident and professional. Use examples of solving complex customer service issues with professionalism.
Interview questions [1]
Question 1
Explain a difficult experience you have encountered in a work environment and how you overcame it.
I applied online. The process took 1 week. I interviewed at UnitedHealth Group (Saint Louis, MO) in May 2022
Interview
My interview was set to be at 11:00am, I joined the online meeting a few minutes early to get myself situated. 11:05am no one showed, 11:10am I emailed the manager letting them know that I'm still waiting in the interview. After 11:20am I exited the meeting due to no one showing up, no email, no phone call, and at that point it was extremely unprofessional. Not a good first impression United Healthcare.
I applied online. I interviewed at UnitedHealth Group (Louisville, KY) in Aug 2021
Interview
interview process was great, but having them contact you after wasn't the best because they left me hanging until i had to apply to another position and ask that recruiter if they decided to move forward with the other position.
Interview questions [1]
Question 1
q: what's a time you had to tell no to a customer and how did that make you feel
Provider Service Representative applicants have rated the interview process at UnitedHealth Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Provider Service Representative roles take an average of 37 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Provider Service Representative according to 18 Glassdoor interviews include:
One on one interview: 19%
Drug test: 18%
Skills test: 18%
Phone interview: 16%
Presentation: 8%
Personality test: 6%
Background check: 6%
Group panel interview: 3%
IQ intelligence test: 3%
Other: 2%
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