I applied online. The process took 3 weeks. I interviewed at Unum in Oct 2018
Interview
It took almost a month for me to hear back after initially submitting my application, but the process moved very quickly after this.
First I received an email to schedule a phone interview. During this interview I was told more about the position, the pay, and the hours. I was also asked basic questions about my resume and previous experience. After this interview I was told I would hear back in no more than 5 days but I received a phone call a few hours later saying that I was able to move forward to the next step which was the virtual interview.
During the virtual interview I met with two managers who were extremely pleasant and it didn’t even feel like an interview at all. I was asked more in depth questions about my background and then I had to do a mock phone call. I was told again that I would hear something in a few days, but I received a phone call a few hours later from Calle who let me know that I got the job.
The process was very pleasant and every single person that I interacted with was extremely nice and friendly
Interview questions [1]
Question 1
Describe a time that you had to calm down an angry customer
Initial phone screen with HR Representative who lined me up for an interview with the call center. This was followed by an in person interview with two members of management.
I applied online. The process took 2 weeks. I interviewed at Unum (Deland, FL) in Mar 2020
Interview
I had an interview via web cam which took about 45 minutes. There were two individuals that I spoke with during the process. They both would take turns asking me questions using the STAR method wanting detailed responses and taking notes.
Interview questions [1]
Question 1
I've been advised the questions will have the STAR method and I've been provided with a document to review in advance in order to role play. The recruiter suggested knowing details about the company and being dressed for the interview as well.
I applied online. The process took 2 weeks. I interviewed at Unum (Portland, ME) in Oct 2018
Interview
The interview process was great. I was contacted for a phone interview, told the process of the company, etc and the next step. I was told what would occur if I was granted the next step or not. Later, I was called for the Skype interview with 2 of the companies employees, it was based on behavioral questions and the insight of the employees about the company. Later I was called to confirm I got the job contingent to the background check. Throughout the whole process, I was constantly updated so I didn't feel this position was a scam or anything.
Everyone was very informative. If I had any questions, I could ask the staffing specialist, and she usually replied back to me immediately.
Interview questions [1]
Question 1
If you have a difficult call. How would I handle the stress after the call?