I applied online. The process took 2 weeks. I interviewed at Unum (Tucson, AZ) in May 2019
Interview
The interview process was a little different as it was all done via video, however; the instructions we easy to understand and the process was smooth. The initial interview required you to record answers to questions presented. The second interview was via video conferencing.
Interview questions [1]
Question 1
Tell me about a time when you went above and beyond to help a customer
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.