Customer Benefits Advisor applicants have rated the interview process at Unum with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 70.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Benefits Advisor roles take an average of 17 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Unum overall takes an average of 24 days.
Common stages of the interview process at Unum as a Customer Benefits Advisor according to 13 Glassdoor interviews include:
Skills test: 21%
Personality test: 18%
Group panel interview: 14%
Background check: 14%
Phone interview: 14%
One on one interview: 11%
Drug test: 4%
Other: 4%
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I applied online. I interviewed at Unum (Baltimore, MD) in May 2022
Interview
There are two interviews to get the job. The virtual interview consist of behavioral questions. You will do great if you're good at interview. That's all I have to say, to reach my 30 word minimum.
Good interview process, that seemed pretty fair. Opportunity to show skills in various capacities, with the spoken and the test components. There was also video recorded interview before testing then meeting live.
First interview is recorded. You have about one week to complete-you can start the processes at anytime which will be some written Q&A with videos to get to know the company, and then your own recorded responses to questions. Your recorded portion is timed and you get three takes.
If you move on, a company recruiter will do a phone interview, ensuring you understand the role and answer questions further about your experience.
If you move on from there, you will have a live virtual interview. Questions are mostly behavioral based. There is about 10 minutes section where you are asked some questions about a client case.
Interview questions [1]
Question 1
Describe a time you deescalated an unhappy customer.
Very long process I did my video interview and assement first. Then after that I waited about a month. A month later they called me to do another interview and let me know about the position. Now I have to do another panel interview with the manager and a conworker