Customer Service Representative (CSR) applicants have rated the interview process at Unum with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 70.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 20 days to get hired, when considering 71 user submitted interviews for this role. To compare, the hiring process at Unum overall takes an average of 24 days.
Common stages of the interview process at Unum as a Customer Service Representative (CSR) according to 71 Glassdoor interviews include:
Phone interview: 23%
Drug test: 20%
Group panel interview: 16%
Presentation: 15%
IQ intelligence test: 10%
One on one interview: 9%
Background check: 3%
Skills test: 3%
Personality test: 1%
Other: 0%
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I applied online. I interviewed at Unum (Chattanooga, TN) in Sep 2019
Interview
Quick and easy. They got back to me with their decision very fast. Everyone was helpful and friendly. They were interested in retaining current employees. They weren’t much help with any set up or it issues given I started during Covid and worked from home.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.