Customer Benefit Advisor I applicants have rated the interview process at Unum with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 70.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Benefit Advisor I roles take an average of 9 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Unum overall takes an average of 24 days.
Common stages of the interview process at Unum as a Customer Benefit Advisor I according to 8 Glassdoor interviews include:
Skills test: 25%
Phone interview: 17%
Group panel interview: 17%
Background check: 17%
Personality test: 17%
One on one interview: 8%
Here are the most commonly searched roles for interview reports -
Had to provide a video to the company. They provided question live while you videoed the interview and loaded it. It was an easy process but didn't move on to the next step.
Interview questions [1]
Question 1
Describe a difficult customer service issue you dealt with.
Good interview process, that seemed pretty fair. Opportunity to show skills in various capacities, with the spoken and the test components. There was also video recorded interview before testing then meeting live.
First interview is recorded. You have about one week to complete-you can start the processes at anytime which will be some written Q&A with videos to get to know the company, and then your own recorded responses to questions. Your recorded portion is timed and you get three takes.
If you move on, a company recruiter will do a phone interview, ensuring you understand the role and answer questions further about your experience.
If you move on from there, you will have a live virtual interview. Questions are mostly behavioral based. There is about 10 minutes section where you are asked some questions about a client case.
Interview questions [1]
Question 1
Describe a time you deescalated an unhappy customer.
Very long process I did my video interview and assement first. Then after that I waited about a month. A month later they called me to do another interview and let me know about the position. Now I have to do another panel interview with the manager and a conworker