I applied in October of 2017 via LinkedIn. I was contacted by a recruiter to do an initial phone screening, where we discussed the role, my interest in the role, and about Upgrade. The phone screening went really well and I was happy when I was invited for the onsite interview. The interview was 3 consecutive rounds of interviews. One with the Customer Service supervisor, the manager, and then the director of the department. The interviews had standard questions about my background, why I was interested in Upgrade, what I like about customer service, etc. The end of each interview was more conversational so they can get a better idea of your personality. I was called later that day with a job offer from the recruiter and manager. I started 3 weeks later, and have been very happy at Upgrade Inc!!