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      Operations Interview

      Feb 15, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Upgrade in Jan 2022

      Interview

      Met with the recruiter and had a great conversation regarding the role. Was contacted 2 hours later to schedule time with the hiring manager. Meeting with the hiring manager went well and was well organized. He indicated they were just starting the hiring process and that other candidates are under consideration. I have since reached out to the recruiter 3 or 4 times and have not received a response regarding my application. Still holding out hope that the process will have a happy ending because the firm seems pretty attractive.

      Interview questions [1]

      Question 1

      STAR related questions were discussed
      Answer question

      Upgrade interviews FAQs

      • Candidates applying for Operations roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Upgrade overall takes an average of 16 days.
      • Common stages of the interview process at Upgrade as a Operations according to 1 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(19) ;
        2. Software Engineer(12) ;
        3. Supervisor(11) ;
        4. New Account Specialist(10) ;
        5. Loan Review Specialist(9) ;
        6. New Accounts Specialist(8) ;
        7. Senior Software Engineer(7) ;
        8. Collections Specialist(6) ;
        9. Customer Service Representative (CSR)(6) ;
        10. Account Service Representative(5) ;
        11. Loan Servicing Specialist(5) ;
        12. New Accounts(5) ;
        13. Underwriter(5) ;
        14. Analyst(4) ;
        15. Loan Review Specialist II(4) .

      Jobs at Upgrade

      8 jobs in United States
      Operations Project Manager
      Phoenix, AZ
      ·
      $71K - $108K /yr
      (Glassdoor est.)
      View job
      Director, Travel Agency Partnerships
      Miami, FL
      ·
      $63K - $110K /yr
      (Glassdoor est.)
      View job
      AI Process Improvement Analyst - Ops
      Phoenix, AZ
      ·
      $77K - $106K /yr
      (Glassdoor est.)
      View job
      Director, Workforce Management
      Phoenix, AZ
      View job
      Genesys Engineer
      Las Vegas, NV
      ·
      $79K - $123K /yr
      (Glassdoor est.)
      View job


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