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      VIAVI Solutions

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      Customer Care Interview

      Mar 23, 2016
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at VIAVI Solutions (Indianapolis, IN) in Apr 2012

      Interview

      Interviewed with center manager as well as supervisors, very casual, gave a me a brief tour of different areas in the building. Discussed workplace experience as well as strengths and weaknesses I felt I had. The explained the departments current workload, processes and requirements.

      Interview questions [1]

      Question 1

      How did I handle irate or upset customers; how do I manage my day and workloads
      1 Answer

      VIAVI Solutions interviews FAQs

      • Customer Care applicants have rated the interview process at VIAVI Solutions with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at VIAVI Solutions overall takes an average of 37 days.
      • Common stages of the interview process at VIAVI Solutions as a Customer Care according to 1 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(26) ;
        2. Senior Software Engineer(21) ;
        3. Technical Support Engineer(13) ;
        4. Sales(9) ;
        5. Manager(8) ;
        6. Engineer(6) ;
        7. Director(5) ;
        8. Senior Engineer(5) ;
        9. Applications Analyst(4) ;
        10. Project Manager(4) ;
        11. Regional Sales Manager(4) ;
        12. Sales Director(4) ;
        13. Staff Engineer(4) ;
        14. Account Executive(3) ;
        15. Account Manager(3) .


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      Jobs at VIAVI Solutions

      2 jobs in United States
      Senior Test Technician
      Wichita, KS
      ·
      $45K - $62K /yr
      (Glassdoor est.)
      View job
      Equipment Maintenance Technician (Night Shift)
      Santa Rosa, CA
      ·
      $25 - $47 /hr
      (Employer provided)
      View job
      View all Customer Care Jobs