I applied online. I interviewed at VSP Vision (Columbus, OH) in Sep 2020
Interview
Phone interview with the recruiter for 10 minutes. She asked basic questions. Then a video interview with two supervisors. All the questions were behavioral. “Tell us about a time when you...” and they wanted a story and then explain the result.
Interview questions [2]
Question 1
Tell us about a time you had to deliver the same information to two different groups and what was the result?
Quick and really easy super friendly and had the nicest experience so far. They are really into growth. They are quick with training and expect for you to get right on the phone. Idk if that is a good thing yet.
It was through and informative 2 panel interview. They asked a lot of what if scenarios, and educated you on the company and the position. I was told a decision would be made and I would hear something within 2 days, I received a response that evening.
Interview questions [1]
Question 1
They asked about a situation where I had to comfort an angry customer.
Customer Service Representative applicants have rated the interview process at VSP Vision with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at VSP Vision as a Customer Service Representative according to 4 Glassdoor interviews include:
Group panel interview: 22%
Drug test: 22%
Skills test: 22%
Personality test: 11%
One on one interview: 11%
Background check: 11%
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