I applied online. I interviewed at Vanguard (Scottsdale, AZ) in Sep 2017
Interview
over the phone and then 2nd round interview. if they don't offer you the 2nd round interview up front and give you a "will call you for 2nd round" that means you did not make it.
Interview questions [1]
Question 1
what is a stock, index fund, mutual fund or bond ?
The interview process was pretty standard, starting with a phone interview and then moving to a virtual team meeting with the recruiter. Very friendly and open to answering your questions.
Interview questions [1]
Question 1
What do you know about Vanguard?
Tell me about a time... handling a customer, difficulties, multitasking
Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.
Interview questions [1]
Question 1
How, in the past, have you handled building rapport with a client or customer?
I applied online. I interviewed at Vanguard (Malvern, PA)
Interview
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.
Vanguard interviews FAQs
Client Service Representative applicants have rated the interview process at Vanguard with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 26 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Service Representative according to 62 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 17%
Drug test: 11%
Skills test: 11%
Group panel interview: 10%
Background check: 9%
Presentation: 7%
Personality test: 3%
IQ intelligence test: 3%
Other: 2%
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