I applied through college or university. The process took 2 weeks. I interviewed at Vanguard (Philadelphia, PA)
Interview
30-45 minutes interview, behavioral questions and details about your past experiences. Make sure to know about the company website and their products. Practice all types of STAR questions and look interested.
Two stage interview process but it was good, two people interviewed me at the first stage and last stage was with a senior manager. They seemed friendly but nice. Interview was rather tough.
3 interviews, 2 via phone, 1 via zoom. Were straight forward, and friendly. Mostly asked behavioral and previous work experience questions. Were very clear about the process and follow ups.
Interview questions [1]
Question 1
Tell me about a time you dealt with a customer that was not happy with
I applied online. The process took 4 weeks. I interviewed at Vanguard (London, England) in Jun 2024
Interview
Straightforward and clear with plenty of opportunity to ask questions and understand deliverables of role. Previous experience explored together with transferable skills and opportunities for career progression outlined. Scenarios explored for transferable skills.
Interview questions [1]
Question 1
Give me an example of how you dealt with a difficult customer and addressed their dissatisfaction.
Customer Service Representative applicants have rated the interview process at Vanguard with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Customer Service Representative according to 23 Glassdoor interviews include:
One on one interview: 20%
Drug test: 18%
Phone interview: 16%
Skills test: 11%
Background check: 11%
Presentation: 8%
IQ intelligence test: 7%
Group panel interview: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -