Easy. The people were very nice and helpful throughout the whole process. They kept up with the circumstances throughout the COVID pandemic to ensure I was aware of each step of the process.
Interview questions [1]
Question 1
When was a time you had to work with a bad teammate and how did you work through the situation
Star questions “tell me about a time when” “what would you do”. Pretty easy overall. As long as you have good communication you will get a the offer. Good luck
Interview questions [1]
Question 1
Tell me about a time you turned a negative experience into a positive experience
I applied through a recruiter. I interviewed at Vanguard (Phoenix, AZ) in Mar 2026
Interview
First round was pretty easy. They just asked me why I wanted to apply and asked me one STAR question. I made it to the second round, so we'll see how that goes.
I applied online. I interviewed at Vanguard (Manchester, England)
Interview
smooth process and questions are showing the company's value, it's friendly with allowed adjustments and things, really tell you what it's like to work here, and im still waiting the feedback on first stage results
Interview questions [1]
Question 1
Do you prefer to work in a fast-paced environment or a relaxed environment (appeared in the first stage assessment page)
Client Service Associate applicants have rated the interview process at Vanguard with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Associate roles take an average of 17 days to get hired, when considering 44 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Service Associate according to 44 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 21%
Background check: 16%
Drug test: 13%
Group panel interview: 8%
Skills test: 7%
Personality test: 3%
IQ intelligence test: 2%
Presentation: 1%
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