Applied online and was immediately sent a link to complete a virtual job tryout. A recruiter emailed me a few weeks later to set up phone interview. The phone interview was about 45 minutes and mostly just went over the role and the company to see if it was a good fit. I was asked two behaviorial based questions. At the end of the phone interview the recruiter scheduled me for a zoom interview with the hiring manager.
The recruiter prepped me extensively for this interview. She sent me a long email with every topic and detail I needed to know about the company. The recruiter called me again a few days before my final interview to give last minute advice and answer any questions.
The final interview was 2 hours. The first hour was a class where we learned about the company and its benefits. The second hour was one on one with the hiring manager. It was more like talking to a friend. Honestly though I was not asked anything that I had prepared. I was asked 5 behavioral questions. I did my zoom interview on a Friday and was offered the job on the following Monday. The whole process took about a month. Vanguard hires very far in advance though so I suggest applying earlier than you're hoping to start.
It was a three step process, first was the virtual assement where you answered pratice situational questions and then a 30 min phone call with headqauters and finally a thirty minute zoom with the local office.
Interview questions [1]
Question 1
They asked about situation in my priouos jobs such as how a handled difficult customer
The interview process took about two weeks from application to offer. After submitting my application, I completed an online writing assessment followed by a short questionnaire with around five basic investing-related questions. Next, an AI scheduling assistant helped me set up a 15–20 minute phone interview with a recruiter.
The recruiter was incredibly positive, welcoming, and encouraging. She immediately put me at ease, which helped boost my confidence and allowed me to present myself well during the interview.
After moving forward, I had a Microsoft Teams interview with the hiring manager, who was equally fantastic. He made me feel comfortable throughout the conversation, which was especially appreciated since I tend to experience interview anxiety.
Overall, the hiring process was smooth, well organized, and a genuinely positive experience from start to finish.
Interview questions [1]
Question 1
Tell me about yourself. / How do you handle a difficult customer?
Over the phone for first round. Very friendly and felt more like a conversation at first, then came a few behavioral questions using the STAR method. Know the company and what sets them apart from others.
Interview questions [1]
Question 1
Describe a time where you had to face a difficult challenge, and how did you approach it?
Client Relationship Associate applicants have rated the interview process at Vanguard with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Relationship Associate roles take an average of 18 days to get hired, when considering 118 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Relationship Associate according to 118 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 19%
Drug test: 15%
Background check: 13%
Skills test: 10%
Presentation: 5%
IQ intelligence test: 5%
Personality test: 5%
Group panel interview: 4%
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